Goods ordered in the Store are delivered to some European Union countries, as well as to selected countries outside the European Union and are sent to the address specified by the Customer during the order process.
Goods ordered in the Store will be delivered by the courier service at the expense of the Buyer. Orders including 2 or more boxes of Products will be delivered free of charge.
After sending the ordered goods, the Customer will receive confirmation of shipment by e-mail.
The Store will deem the Customer delivery address provided by the Customer at the time of ordering to be valid. The Store will change the delivery address at the request of the Customer only until the shipment has been collected by the courier.
The total waiting time for delivery of a Product (delivery time) will include both the time required by Carocelle Cambridge Micelle Technology Ltd. for processing the order and the time required for delivery of the Product by the carrier. The order processing period will run from the moment acceptance of the Order is confirmed by Carocelle Cambridge Micelle Technology Ltd until the Product is dispatched by Carocelle Cambridge Micelle Technology Ltd, and will be no more than 5 business days. The total delivery time, including delivery to the Customer by the carrier, will be 7 business days.
The Consumer shall return the product to the Seller, or deliver the product to a person authorised by the Seller to receive the product, as soon as possible and no later than 14 days after the date on which they withdrew from the contract, unless the Seller – on special conditions – offers to take back the products from the Consumer. The 14-day time limit is deemed to have been complied with if the products are sent back before the time limit expires. The products being returned must be packed and secured so as to avoid damage during transport.
The products being returned shall be dispatched to the following address: Carocelle Cambridge Micelle Technology Ltd , Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom
The Consumer shall only pay the direct costs of returning the products, unless the Seller agrees to pay said costs.
The Consumer shall be liable for any reduced value of products being returned, if said reduction has been caused by their being used in a manner that is excessive compared to what is typically required to verify their nature, properties and good operation. The Seller reserves the right to claim damages from the Consumer to the extent permitted by the generally applicable provisions of law.