1. PAYMENT METHOD
The Customer can make a purchase via PayPal. The Customer must select PayPal as their payment method, and then at the end of the ordering process will be redirected to PayPal. If the Customer is already a PayPal user, they can log into their account and confirm the payment. If the Customer is new to PayPal, they can sign in as a guest, or create a new PayPal account, and then confirm the payment.
Once the payment has been credited to us, your delivery will be on track. It usually takes only a few minutes for a PayPal payment to be confirmed.
If the Customer returns the purchased goods, the amount will be credited back to the PayPal account. The Customer can then determine whether the refund amount will remain in the PayPal account for future shopping, or if the Customer prefers that the funds are transferred back to their bank account. We have no control over this process and you must make your preferences known directly with PayPal.
2. REFUND POLICY
The Consumer shall have the right to withdraw from the Sales Contract for a product concluded through the Store within 14 days without giving reasons and without paying any costs other than those prescribed by law.
The Consumer may withdraw from the Contract by providing the Seller with the statement of contract withdrawal. Said statement may be filed by using the contract withdrawal form template (which is the same as the statutory form template referred to in Article 30.1 of the Consumer Rights Act) attached as an appendix to these Terms and Conditions.
Should the Consumer wish to file a statement of withdrawal by e-mail, said statement must be sent to the following e-mail address: firstname.lastname@example.org. If the Consumer files the statement of withdrawal by mail, it must be sent to the following postal address: Carocelle Cambridge Micelle Technology Ltd, Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom. The time limit is deemed to have been complied with if the statement is sent before the time limit expires.
In the case of the Sales Contract, the 14-day term for withdrawal from the contract begins to run when the Consumer or a third party identified by the Consumer takes possession of the product, provided that said third party is not the carrier. If the Sales Contract is for a number of products to be delivered separately, in instalments or in parts, the 14-day term will begin to run when possession is taken of the final item (product) or instalment or part.
Should the remote contract be withdrawn from, the contract shall be deemed not to have been concluded. The Seller shall, as soon as possible, and no later than 14 days after receipt of the Consumer’s statement of contract withdrawal, reimburse the Consumer for all payments made by the Consumer, including the cost of delivery of the products. The Seller shall reimburse the payment by using the same payment method as that used by the Consumer, unless the Consumer explicitly consents to another payment method that does not entail any costs for the Consumer.
The Seller may, in the course of a promotional campaign or pursuant to an individual offer made under separate terms and conditions, offer the Consumer the receipt of products being returned, by the Seller from the Consumer. In other cases, the Seller may suspend reimbursement of payments received from the Consumer until the product has been returned or until proof that the product has been sent back has been delivered by the Consumer, whichever occurs first.
Where possible, a proof of purchase (for example, a receipt or an invoice) should be attached to the product being returned.
If the Consumer has chosen a delivery method for products other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Customer for the additional costs paid by the Customer.
The Consumer shall return the product to the Seller, or deliver the product to a person authorised by the Seller to receive the product, as soon as possible and no later than 14 days after the date on which he or she withdrew from the contract, unless the Seller – on special conditions – proposes taking back the products from the Consumer to. The 14-day time limit is deemed to have been complied with if the products are sent back before the time limit expires. The products being returned must be packed and secured so as to avoid damage during transport.
The products being returned shall be dispatched to the following address: Carocelle Cambridge Micelle Technology Ltd , Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom
The Consumer shall only pay the direct costs of returning the products, unless the Seller agrees to pay said costs.
The Consumer shall be liable for any reduced value of products being returned, if said reduction has been caused by their being used in a manner that is excessive compared to what is typically required to verify their nature, properties and good operation. The Seller reserves the right to claim damages from the Consumer to the extent permitted by the generally applicable provisions of law.
With regard to the products offered by the Seller, no circumstances exist under which the Consumer loses his or her right to withdraw from the contract and none of the situations referred to in Article 38 of the Consumer Rights Act take place.
APPENDIX 2 TO THE carocelle-supplements.com TERMS AND CONDITIONS OF PURCHASE
Model of withdrawal form
(please only complete and return this form if you wish to withdraw from the contract)
- To Carocelle Cambridge Micelle Technology Ltd , Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom e-mail address: email@example.com:
- I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale for the following goods (1)/for the provision of the following service (1):
- Ordered on (1)/received on (1):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent in hard copy format):
(1) Delete as appropriate.